Released on: September 9, 2008, 7:00 pm

Press Release Author: Paul Albus

Industry:

Press Release Summary: Stellar has announced that its Campaign Management System is
now available to the wider call centre community via a Software as a Service (SaaS)
Model.

Press Release Body: Stellar, a leading global call centre and business process
outsourcing provider, today announced that its Campaign Management System, used
across all nine Australian-based centres, is now available to the wider call centre
community via a Software as a Service (SaaS) Model.

Potential clients may now choose to either outsource their end-to-end call centre
service to Stellar, or combine Stellar’s web-based Campaign Management System with
their own staff and infrastructure to more effectively manage call centre
operations.

“Stellar has developed its own system for over seven years to successfully deliver
inbound and outbound campaigns,” said Warwick Marx, Chief Information Officer of
Stellar Asia Pacific. “The system has evolved to such a point that it makes sense to
market the product in its own right, whilst continuing to use it to service our
existing blue chip client base.”

Stellar’s Campaign Management System continues to deliver impressive results, such
as increasing contact rates by over 200%, cutting average handling times by in
excess of 60 seconds per call, and improving sales results by over 15% - Stellar now
wants to assist Small to Medium Enterprises (SME’s) to do the same.

It is an exciting development for SME’s who view specialised call centre technology
as exclusive to larger companies and therefore unattainable for their business.


“For the first time, small to mid-sized companies involved in their own inbound or
outbound telemarketing activities can benefit from using industry-leading
technology,” said Marx. “It is the end of Excel spreadsheets in the call centre and
the start of higher data integrity and greater efficiencies.”

Stellar provides call centre outsourcing services and business process outsourcing
solutions to a range of high profile clients in the telecommunications, utilities,
transport, finance, government and manufacturing industries.

Web Site: http://www.stellarBPO.com

Contact Details: Level 10, 65 Berry Street
North Sydney NSW 2060 Australia
Tel: +61 3 8416 4002
Fax: +61 3 8416 4099
palbus@stellarbpo.com.au